Terms & Conditions
Transparency Policy
At Freewheeling, we believe that honesty and transparency is the best policy. We are here to delight customers and that is why we designed the most transparent policies for our customers.
We have tried to define the products listed on our website as clearly as possible and hence, goods once sold cannot be returned.
In case of warranty issues, please fill the warranty form below and we shall assist you in the same.
Warranty Policy
All the brands we sell on this platform are from reputed brands that follow stringent quality checks before a product leaves their respective factories. However, in the rare instance of any manufacturing defects, we will try our level best to make the warranty claim process as smooth and fast as possible. The warranty details for each product is mentioned on the respective product pages. In case of any warranty issues, please send us an email with the following details and we shall get back to you within 48 working hours.
Customer Name
Customer Contact Number
Product Name
Invoice Number
Invoice Date
Complaint / part defective
Photographs showing the defect
Shipping Policy
We use Shiprocket as our shipping partner in most cases. For pin codes which cannot be serviced by Shiprocket, we shall use alternate courier companies or India Post. Your order will be shipped out within 48 working hours of payment confirmation. You will receive an sms of the order being booked within 24 hours of pick up generation (within max 72 hours of payment confirmation).
However, considering the current COVID-19 restrictions, final delivery of the product is beyond the control of Freewheeling Sports & Fitness and we would urge your cooperation on the same. In case of any problems with regards to shipping, please feel free to email us.
Exchange / Return / Refund Policy
As mentioned in the terms and conditions, goods once sold cannot be exchanged or returned, unless in the case of a warranty problem.
In the unfortunate rare case of product defect, kindly contact us with the required warranty information as mentioned in the warranty policy above. Once the manufacturer approves your claim, we will arrange a reverse pick up from your address and either repair or replace the product, as the case may be.
If for any reason it is not possible to repair or replace the product from the manufacturer, we shall arrange for a credit note (in the form of a coupon code) to you within 7 (seven) working days of the warranty claim closure. The coupon code will have a validity of 1 year from date of issue.
In the unfortunate event that we are unable to service the pin code of delivery for reasons beyond our control, we shall return your money within 7 (seven) working days of attempted delivery (within max 10 working days from payment confirmation). In this case, our team will contact you for your account details and preferred mode of payment.
Privacy Policy
At Freewheeling Sports & Fitness, we respect our visitors' privacy, collect only necessary information to offer you an amazing user experience and do not share this information with any external agencies, except relevant information for payment gateways and courier partners. Details are as follows:
What type of information we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we may collect the Internet protocol (IP) address used to connect your computer to the Internet. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We use payment gateways to complete your purchase transactions. While we do not store your payment details, we do not have control over data stored by our payment gateway partners.
How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, contact number and email address. Your personal information will be used for the specific reasons stated above only.
Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services
To provide our Users with ongoing customer assistance and technical support
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
How do we store, use and disclose our site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do we communicate with your site visitors?
We or our delivery partners may contact you regarding your shipment. We may also contact you in case of any problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company. For these purposes we may contact you via email, telephone, text messages, and / or postal mail.
How do you use cookies and other tracking tools?
Third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by our Privacy Policy.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
Need to contact us?
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at support@freewheeling.co.in